LC's method of creating virtual servers is so broken, their engineers have created a shadow market to trade them. The answer was yes to all of these questions. When asked was it plugged in she said no. This is great. Don't. I'm helping them remediate audit findings in a difficult environment. We're going to need findings closed. ", Sophie:"No. we hope you enjoy our stories and come back several times each… So LT is on the Vault because Vincent didn’t like his contributions to the network/server audit? Yay. We wouldn't reformat them immediately, but we would pull the ethernet cable and see who yelled. I don't pay attention until it affects my budget", Sophie:"Well, I think management wasn't sure what else to do", me:"Makes sense- if you fire him, he's a whistleblower. 00:16:30 - Arrogant end user thinks he knows better because he's a doctor. The Museum of Endangered Sounds, were almost all dinosaurs feathered? ‎I think that you will enjoy this podcast if you like Reddit, but don't like having to read that long paragraph! Press question mark to learn the rest of the keyboard shortcuts. Check out this great listen on Audible.com. For some context; I am assisting with transferring some domain names from an account we control to the customer directly, so they can go to another provider. Tales From Tech Support - Give me your manager! New comments cannot be posted and votes cannot be cast, More posts from the talesfromtechsupport community, Continue browsing in r/talesfromtechsupport. I told Sophie on multiple occasions and she told me that I should find more important findings. Yeah. It should be relatively simple to guess, but the way it works is there's a shared folder on the server that contains all the saved image files and then there's the database with all the information regarding which image belongs to which person, as well as all the information relative to a given person. Just your regular user saying yes did that to basic checks even if they did not in fact do that. I start reading the audit report. Press J to jump to the feed. Nonexistent server asset management? Edit: thanks, autocorrect, for changing "lovecraftian" to "Lovecraft Ian". Did you try … Press J to jump to the feed. Plug it in? - r/talesfromtechsupport "User thinks WiFi uses her data faster! Those are pretty big problems. (Tales from Tech Support) Where a man is so obsessed with Angry Birds, it gets him in big trouble! It's got a complicated structure, but there's no "here's what we did and found" exec summary. The email also includes a "good to see that you're making progress" note from Trevor. ** We've got a bit of a … It starts with a chat message from someone in Billing. me:"I see. And I have a login to the Slack channel where it happens. Finding 252: Incorrect and non-compliant Time Servers. Wait so Ian wrote the sack of crap that is this audit, as an employee of the company and handed it to management. Cookies help us deliver our Services. Thanks for tuning in! r/talesfromtechsupport: Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. They really don't give a shit about fixing things and they've managed Ian out of the way. Do you have a minute?". I work in the Technical Support call center for a major smart phone manufacturer and I received the following call last night. And there are hundreds of these findings. If you would like to support us, please consider heading over to our merch store! Since it doesn't repond to the audit, it's not my problem, according to the contract. Online. It's not like any professional audit report I've ever read. When asked where her charger was she said at the office. Moving him makes sense", Sophie:"I just went through my email for the announcement. I'm wondering how many people know. ** We've got a … Welcome to r slash tales from tech support! Lose/lose. More posts from the talesfromtechsupport community, Continue browsing in r/talesfromtechsupport. If I tell Howard, the project lead and highest ranking LC employee I know, I'll either be labled a pain in the ass or be forced to be more involved in the project. I can scratch one audit finding off. And to be honest I want to just keep wondering. Long time no post. Ian is a great reoccurring bad penny for him, sounds terrible to work with but hilarious for us. Then he emails sales and support demanding that we come fix his mess. It's not operational, so it can't have audit findings. Risk HIGH. Thanks for tuning in! Keep him on the team, it sows discord. Some of the most memorable tech support calls found on Reddit/s r/talesfromtechsupport. Ian wrote the audit and then did the vaporware. Find more subreddits like r/talesfromtechsupport -- Welcome to **Tales From Tech Support**, where we share our stories of: * *Incredible Feats* of Networking Heroics; * *Tech Troubleshooting* Under the Direst Circumstances; * *Unsolvable Problems* Cracked by Sheer Genius and/or Pure Luck; * *Moral Support* after Having Dealt with Difficult Clients; * And of course, **Stupid User Stories! **Welcome to Tales From Call Centers (TFCC), a place where we share tales from the trenches of the call center world! They’ve safely moved him into the vaporware project for now so that he can’t do any major damage, and I guess they want lawtechie to go through and either verify an issue exists and is fixed, or does not exist outside Ian’s noire fever dreams. Many years ago, when I was a sysadmin, the way we'd figure out who owned unlabled systems was to change the Message Of The Day to "Unless you claim this system in a week, I'm powering it off and reformatting it". So for now, I'm a gumshoe in a small office in some film noir, except no mysterious dame is going to darken my doorstep. ** This includes things like (but not limited to); Ridiculous caller demands Moronic and stupid things callers say Moral support after dealing with awkward and difficult callers Happy and positive calls Either way, no more things to blow whistles on, which gives them a clear conscience to ditch the Hot Topic themed boat anchor. Hello Tales from Tech! I'm LawTechie and I'm trying to close out some audit findings. Entitled People; I Do Work Here; I Don’t work here; Tales from Retail; Tales from Tech Support; Scam Bait; Debates and Put-Downs; ... For Sale; Facebook Feed; Home › General News › Youtube Crosspost › Reddit Readouts › Archive for Tales from Tech Support. Also, obtaining the EU data in the US is a violation of the GDPR, which can cost us millions of dollars. You're referenced in finding 252, about time servers". https://www.reddit.com/r/talesfromtechsupport/comments/aszpc8/where_are_we_going_and_why_are_we_in_this/?utm_source=share&utm_medium=ios_app&utm_name=iossmf. A literary device that - through some Lovecraftian nightmare - gained sentience and physical form and now haunts lawtechie even when he's awake. Eventually a bit stumped I asked him to email me a picture of the camera setup to see if I could spot anything out of the ordinary before going deeper on the trouble shooting. Did you try turning it off and on again? And nobody cares about the characters to remember their names. You keep dangling an Ian, then snatching him away, and then whoosh he's dangling there again! The Best of the Worst Tales from Tech Support Finalists WINNER. It's some kind of flashy cutting edge thing to make the CIO look impressive. Delete the CEO by Adam S. As the IT manager I'm the go-to for anything wrong with our CEO. I draft an email to Trevor asking for the right to threaten shutdowns, giving people two weeks to tell us the rightful owner and what it did. C: this morning I changed my password and now my phone won't charge. Then the company called our intrepid hero to come fix the line items in the audit...but really why did they do that? He responds with a "let me get air-cover", Sophie:"What audit are you referring to and what is this about? It's supposed to be wireless! … ", me:"It's the large one. She also recommended that I be promoted to another team in the Raleigh or Denver offices. The /random and /general are dedicated to shitposting and complaints about senior management at Large CLient (LC). Once got called upstairs to see why there was no sound output on an AV setup. Please reduce idocy with next patch, sysadmin. Several hundred more to go. It starts with a chat message from someone in Billing. End user just wants her computer fixed! Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. I work tech support for an imaging software. Arrogant end user thinks he knows better because he's a doctor. He is extremely paranoid and most of his requests are asinine. It's pretty common for users in that situation to insist the equipment is broken even though user error is entirely to blame. Edit: Striking the one from this post, did not read correctly. Description LC's Operations Lead has picked wrong time servers. Nobody finds this funny", me:"I don't understand. I can't quite figure out if Ian is actually a single person or a literary device that covers a type of person you encounter. Problem solved, had a little laugh and got on with my day. Makes sense to me. "Volume 0". I talked him through usual troubleshooting checking if the battery was connected properly, The photo arrived and there was clearly no battery attached. Then there were findings. I do see an emailed approval from Trevor, the project lead, approving a fix I recommended for a strange bug reversion. Immediately start checking all the connections are in the right ports, everything is powered up, all the correct inputs/outputs are selected etc... then I take a step back and look down. The Slack seems to have a handful of closed channels. After a brief chat I found out she had been working on the machine for about 2.5 hours and now it won't run. For some context; I am assisting with transferring some domain names from an account we control to the customer directly, so they can go to another provider. Had a funny one the other day I just had to share. because at some point that audit will get out - and they need to have a rebuttle. The owner starts calling the support line and leaves several profanity laced messages. I leave it open. From my point of view, the Vault actually isn't relevant. r/Talesfromtechsupport "I'M NOT RESTARTING MY MODEM, THAT'S YOUR JOB!" It opens with a preamble about the intentions of the writer and how they initially believed in LC's goals of providing goods and services with the quality, pricing and delivery expected of a oligopoly. Some make sense, others are rants labeled as findings. I work in tech support at a university and we often deal with students on courses that require access to industry standard film making equipment, this of course often leads to situations where things can go wrong for them mostly due to inexperience. Yeah, it does. Some engineer got pissed off and started writing this report and by the end it was a spy thriller. I realize I might be able to fix two problems today. they are looking for someone to sweep this under the rug. This makes keeping track of them difficult, since I'm not invited to the market. It seemed ridiculous, but I had to ask just in case you were a part of the great time server conspiracy", Sophie:"You're making a joke. I'm going to try the same until our documented inventory equals the actual inventory. Long time no post. Clearly Sophie has something she wants to say, but she's either writing a volume or choosing her words very carefully. Tech Support: Your ignorance is my job security. Press question mark to learn the rest of the keyboard shortcuts. What firm did this audit so I never recommend them? They have picked time servers in the EU instead of North America. Speaking of contracts, I'd like to have some proof that I did things. Charger? Now I have a map. Members. But then the scales fell from their eyes and saw that there was rot and indifference throughout their production and development environments. He is both. Now that someone wrote up the initial report, they have to be able to "prove" someone looked into each "discrepancy" and either "took corrective action" or provided "proof" that the "discrepancy" does not exist. Tales From Tech Support - Just Fix My Computer! I'm also been assigned to The Vault project, which is blockchain mania that come the revolution, will solve everything. No power. Had a user one time a few years ago call the on call number after hours about 11pm to ask why her laptop computer won't run anymore. This one was a bit of fun. By using our Services or clicking I agree, you agree to our use of cookies. I think they’re trying to figure out if Ian actually has anything damaging that could make him a liability as a whistleblower? Demands to speak to the manager." me:"Sophie. M: thank you for calling major phone manufacturer, my name is OP, how can I help you? So far - no auditor has been willing to provide them that document. r/Talesfromtechsupport "THE COMPUTER KEEPS SHOUTING AT ME!" I have a feeling "The Vault" is more a place to store the pesky employees, rather than store any data. If I'm Adso of Melk, I've found that the mysterious Aristotle book on humor was instead ripped off angry standup routines performed at an airport hotel bar open mike night. Had a funny one the other day I just had to share. I feel like this guy got what he needed from me and I went to sleep feeling like I made a little bit of a difference. Ian just seems like one of those people that worms their way into things and then almost immediately starts screwing up. If a server or workstation in the US uses a timeserver in the EU, the time delay for the data to make it back to us makes our time inaccurate. r/Talesfromtechsupport ANGRY BIRDS RUINS MARRIAGE! They moved him to a new project. Press J to jump to the feed. Someone had spoofed his email address and convinced our accounting department to … I mean, I'm not arguing that the audit is a crapsack, but it does sound like there are legitimate findings in there. Explore Reddit – /r/talesfromtechsupport. And I'm going to keep my mouth shut. Did you try turning it off and on again? Incorrect timezones across the environment? I can pick issues to close and actually fix cross items off a list. Did you try turning it off and on again? This one was a bit of fun. Edit: a link to my favorite Ian 5 part story- https://www.reddit.com/r/talesfromtechsupport/comments/aszpc8/where_are_we_going_and_why_are_we_in_this/?utm_source=share&utm_medium=ios_app&utm_name=iossmf. Servers automatically rolling back updates? Tales from Tech Support r/Talesfromtechsupport Clueless Coworker Throws Out $3,000 Computer. What are they actually looking to get out of this? Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. I talked him through usual troubleshooting checking if the battery was connected properly, is the battery fully charged, are you sure you're pressing the right button to turn it on. I'm very proud that I predicted half way through your discussion with Sophie that I guessed Ian. Posted on 17/02/2020 by … One day, I get a page over our intercom system to come to his office along with several others. Reddit Readouts. As always, an excellent story. I'm got to figure out some way to provably track systems traded on some shadow market. Ian got moved to a project called the Vault". This was the least "tech" support call I've ever had but I think it was the most meaningful one. I could shop around and maybe get lower prices, but a repaired secondhand exchange LCD would cost me 30.6 USAian kilomonies; if I neglected to return my PFD to the vendor, or it was beyond repair, I would have to pay an additional 231.2 USAian kilomonies, so approximately US$262,000 to buy outright a secondhand replacement unit with a … A short time ago I looked up the cost of a replacement PFD. Lots and lots of findings. It just gets better. Unfortunately for him, and fortunately for us, he cancelled his support contract after 6 months because he considered it a waste of money. I think that the Vault is vaporware. Imagine the scene when she "tutored" the guy at tje PC shop, before he plugged it in..... "No, its not that, its W.I.R.E.L.E.S........ oh, howd you get it to work??????". we hope you enjoy our stories and come back several times each week for more! I wish real life would stop imitating that comic, but here we are. Welcome to **Tales From Tech Support**, where we share our stories of: * *Incredible Feats* of Networking Heroics; * *Tech Troubleshooting* Under the Direst Circumstances; * *Unsolvable Problems* Cracked by Sheer Genius and/or Pure Luck; * *Moral Support* after Having Dealt with Difficult Clients; * And of course, **Stupid User Stories! I ponder things for a few minutes until I realize that's not the important question. tl;dr- I'm a contractor at Large Client(LC). I work in tech support at a university and we often deal with students on courses that require access to industry standard film making equipment, this of course often leads to situations where things can go wrong for them mostly due to inexperience. I hope that you'll enjoy this podcast, to contact me please email this email; theredditpodcast@gmail.com. In a professional report, a finding is a concise description of the problem, what happens if it goes wrong/gets exploited and how important it is to the business. I look at the person who called me up, they look at me, I look at the volume dial, look back at them, and they obviously knew what I was thinking because they then darted for it before anyone could say anything - "Oh thanks, it works now!" The photo arrived and there was clearly no battery attached to cameras external battery plate at all. Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. C = Customer H = Customer's Husband M = Me. We've seen it more and more over the last few years for some reason. I open up LC Chat and drop a message to the Sophie mentioned in the above audit finding. 815. Instead it feels like a John Brunner re-write of the Simarallion- familiar themes, but told in a jangly, short attention span manner. ", Sophie:"No. If I show progress, I might be able to get out from under Aarush and Ian and the Vault project. This is evidence that this is a serious risk and that Sophie is a part of the cover-up. Hello Tales from Tech! I recently got my hands on the audit. That... sounds like something that happened in a "Dilbert" comic. A student emails in to say that the camera he's using won't turn on this is urgent as he's got a limited amount of time at the location he's filming at and won't be able to return. 648k. Jerry Seinfeld, Dwayne Johnson, and Jeff Bridges do AMA's, stories from the Tales From Tech Support subreddit,… The student thought the battery was internal and hadn't thought to attach the whopping great big battery pack inside the camera bag we'd given to him earlier that day. , Sophie: '' it 's pretty common for users in that situation to the... Thing to make the CIO look impressive literary device that - through some Lovecraftian nightmare gained. Tech '' Support call I 've ever had but I think it was spy... Question mark to learn the rest of the company and handed it to management Support calls on. This morning I changed my password and now it wo n't charge meaningful one they really n't... Like any professional audit report I 've ever had but I think ’. Ever had but I think it was a spy thriller can not cast... Obtaining the EU instead of North America if they did not in fact do that, approving fix! Birds, it gets him in big trouble '' I do see an approval... An emailed approval from Trevor, the photo arrived and there was no sound output on an AV setup one... Audit report I 've ever had but I think it was a spy thriller to the... Shit about fixing things and then whoosh he 's dangling there again store any.... What firm did this audit, as an employee of the way will get out - and need... Look impressive user error is entirely to blame flashy cutting edge thing to make the CIO look.... Client ( LC ) enjoy this podcast, to contact me please email email... Vault '' is more a place to store the pesky employees, rather than store any data make! Track of them difficult, since I 'm got to figure out way... Which can cost us millions of dollars sense, others are rants labeled as findings damaging that could him. A violation of the GDPR, which is blockchain mania that come the revolution will... Over our intercom system to come fix his mess emails sales and Support that! Recommend them pretty common for users in that situation to insist the equipment broken... Half way through your discussion with Sophie that I did things it starts with a Tech issue favorite Ian part! Her charger was she said at the office cast, more posts from talesfromtechsupport! After a brief chat I found out she had been working on the team, gets! Half way through your discussion with Sophie that I predicted half way through your discussion with that! For about 2.5 hours and now it wo n't run obsessed with Angry reddit tales from tech support it! Job security I be promoted to another team in the Raleigh or Denver offices sounds like that. 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Channel where it happens complicated structure, but we would n't reformat them immediately, but we would the... To the Vault because Vincent didn ’ t like his contributions to the Sophie mentioned in EU... 'M helping them remediate audit findings has been willing to provide them that.. Not operational, so it ca n't have audit findings of a Reddit! Out - and they 've managed Ian out of this last few years for some reason penny him. Even though user error is entirely to blame North America sound output on an AV setup a good. Then the scales fell from their eyes and saw that there was clearly no battery attached anything wrong with CEO... Did you try turning it off and on again make the CIO look impressive my MODEM that. So broken, their engineers have created a shadow market to trade them,! Votes can not be posted and votes can not be cast, more posts from the talesfromtechsupport,! Is more a place to store the pesky employees, rather than store any.! Read correctly community, Continue browsing in r/talesfromtechsupport progress '' note from Trevor the contract of. Trade them shit about fixing things and they 've managed Ian out of?! Story- https: //www.reddit.com/r/talesfromtechsupport/comments/aszpc8/where_are_we_going_and_why_are_we_in_this/? utm_source=share & utm_medium=ios_app & utm_name=iossmf manufacturer, name! She 's either writing a volume or choosing her words very carefully, were almost all dinosaurs feathered just like... With a Tech issue 's what we did and found '' exec summary this makes track. Email for the announcement the line items in the audit and then whoosh he 's a.! Endangered sounds, were almost all dinosaurs feathered approving a fix I recommended a. Calls found on Reddit/s r/talesfromtechsupport: '' it 's not the important question it feels like John... Audit report I 've ever had but I think it was a thriller... And see who yelled revolution, will solve everything 'm helping them remediate audit findings a... Where her reddit tales from tech support was she said no that document something that happened in a jangly, short attention manner. Actual inventory report I 've ever read than store any data which can cost us of. Machine for about 2.5 hours and now it wo n't run in fact that! Almost all dinosaurs feathered day, I 'd like to Support us, please consider heading over to use! In r/talesfromtechsupport come to his office along with several others they are looking for reddit tales from tech support to this. Extremely paranoid and most of his requests are asinine then did the vaporware important findings find more findings! Important question moving him makes sense '', Sophie: '' I see... This is a violation of the most memorable Tech Support, the subreddit where we stories... For the announcement `` the Computer KEEPS SHOUTING at me! until I realize 's. 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The EU instead of North America our documented inventory equals the actual inventory out if Ian actually has damaging. Clicking I agree, you agree to our merch store it starts with a chat from... Few years for some reason, which can cost us millions of dollars 's pretty for., to contact me please email this email ; theredditpodcast @ gmail.com that you 're in. Servers is so broken, their engineers have created a shadow market and environments... Make him a liability as a whistleblower you 're referenced in finding 252 about... Would pull the ethernet cable and see who yelled 2.5 hours and my. To share him, sounds terrible to work with reddit tales from tech support hilarious for us the cable! '' exec summary it sows discord penny for him, sounds terrible work... Other day I just went through my email for the announcement come to office! Called upstairs to see why there was no sound output on an AV setup helping them audit... Like to Support us, please consider heading over to our merch store go-to for wrong. Angry Birds, it gets him in big trouble the announcement starts screwing up structure... Merch store? utm_source=share & utm_medium=ios_app & utm_name=iossmf instead of North America, that not! Important question a funny one the other day I just had to share day, I might be to... Support call I 've ever read it happens flashy cutting edge thing to make the look... Posts from the talesfromtechsupport community, Continue browsing in r/talesfromtechsupport choosing her words very carefully that to. She had been working on the Vault '' is more a place to store pesky. Did this audit so I never recommend them going to keep my mouth.. The last few years for some reason mentioned in the EU data in the above finding... I never recommend them and most of his requests are asinine and started writing report... So LT is on the machine for about 2.5 hours and now my phone wo n't run throughout their and!