End user just wants her computer fixed! we hope you enjoy our stories and come back several times each week for more! I can pick issues to close and actually fix cross items off a list. We wouldn't reformat them immediately, but we would pull the ethernet cable and see who yelled. Welcome to **Tales From Tech Support**, where we share our stories of: * *Incredible Feats* of Networking Heroics; * *Tech Troubleshooting* Under the Direst Circumstances; * *Unsolvable Problems* Cracked by Sheer Genius and/or Pure Luck; * *Moral Support* after Having Dealt with Difficult Clients; * And of course, **Stupid User Stories! Risk HIGH. Had a funny one the other day I just had to share. Long time no post. 00:16:30 - Arrogant end user thinks he knows better because he's a doctor. And nobody cares about the characters to remember their names. Immediately start checking all the connections are in the right ports, everything is powered up, all the correct inputs/outputs are selected etc... then I take a step back and look down. Yeah. Servers automatically rolling back updates? I feel like this guy got what he needed from me and I went to sleep feeling like I made a little bit of a difference. Tales from Tech Support r/Talesfromtechsupport Clueless Coworker Throws Out $3,000 Computer. I realize I might be able to fix two problems today. And I'm going to keep my mouth shut. r/talesfromtechsupport: Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. I'm wondering how many people know. You keep dangling an Ian, then snatching him away, and then whoosh he's dangling there again! I ponder things for a few minutes until I realize that's not the important question. - r/talesfromtechsupport "User thinks WiFi uses her data faster! She also recommended that I be promoted to another team in the Raleigh or Denver offices. I told Sophie on multiple occasions and she told me that I should find more important findings. Now I have a map. Press question mark to learn the rest of the keyboard shortcuts. I have a feeling "The Vault" is more a place to store the pesky employees, rather than store any data. C = Customer H = Customer's Husband M = Me. For some context; I am assisting with transferring some domain names from an account we control to the customer directly, so they can go to another provider. Imagine the scene when she "tutored" the guy at tje PC shop, before he plugged it in..... "No, its not that, its W.I.R.E.L.E.S........ oh, howd you get it to work??????". **Welcome to Tales From Call Centers (TFCC), a place where we share tales from the trenches of the call center world! Check out this great listen on Audible.com. Nonexistent server asset management? They’ve safely moved him into the vaporware project for now so that he can’t do any major damage, and I guess they want lawtechie to go through and either verify an issue exists and is fixed, or does not exist outside Ian’s noire fever dreams. I draft an email to Trevor asking for the right to threaten shutdowns, giving people two weeks to tell us the rightful owner and what it did. Since it doesn't repond to the audit, it's not my problem, according to the contract. More posts from the talesfromtechsupport community, Continue browsing in r/talesfromtechsupport. Tales From Tech Support - Just Fix My Computer! me:"Sophie. Find more subreddits like r/talesfromtechsupport -- Welcome to **Tales From Tech Support**, where we share our stories of: * *Incredible Feats* of Networking Heroics; * *Tech Troubleshooting* Under the Direst Circumstances; * *Unsolvable Problems* Cracked by Sheer Genius and/or Pure Luck; * *Moral Support* after Having Dealt with Difficult Clients; * And of course, **Stupid User Stories! Yeah, it does. Did you try turning it off and on again? M: thank you for calling major phone manufacturer, my name is OP, how can I help you? I hope that you'll enjoy this podcast, to contact me please email this email; theredditpodcast@gmail.com. Edit: Striking the one from this post, did not read correctly. I do see an emailed approval from Trevor, the project lead, approving a fix I recommended for a strange bug reversion. (Tales from Tech Support) Where a man is so obsessed with Angry Birds, it gets him in big trouble! That... sounds like something that happened in a "Dilbert" comic. Finding 252: Incorrect and non-compliant Time Servers. Lose/lose. The student thought the battery was internal and hadn't thought to attach the whopping great big battery pack inside the camera bag we'd given to him earlier that day. Ian is a great reoccurring bad penny for him, sounds terrible to work with but hilarious for us. they are looking for someone to sweep this under the rug. because at some point that audit will get out - and they need to have a rebuttle. Once got called upstairs to see why there was no sound output on an AV setup. Wait so Ian wrote the sack of crap that is this audit, as an employee of the company and handed it to management. Don't. He is extremely paranoid and most of his requests are asinine. The Slack seems to have a handful of closed channels. Those are pretty big problems. Moving him makes sense", Sophie:"I just went through my email for the announcement. If I show progress, I might be able to get out from under Aarush and Ian and the Vault project. Long time no post. He is both. Welcome to r slash tales from tech support! Tales From Tech Support - Give me your manager! Ian just seems like one of those people that worms their way into things and then almost immediately starts screwing up. Press question mark to learn the rest of the keyboard shortcuts. I work in the Technical Support call center for a major smart phone manufacturer and I received the following call last night. And there are hundreds of these findings. Charger? Press J to jump to the feed. r/Talesfromtechsupport "I'M NOT RESTARTING MY MODEM, THAT'S YOUR JOB!" A student emails in to say that the camera he's using won't turn on this is urgent as he's got a limited amount of time at the location he's filming at and won't be able to return. It just gets better. We've seen it more and more over the last few years for some reason. Someone had spoofed his email address and convinced our accounting department to … I can scratch one audit finding off. It seemed ridiculous, but I had to ask just in case you were a part of the great time server conspiracy", Sophie:"You're making a joke. I'm helping them remediate audit findings in a difficult environment. we hope you enjoy our stories and come back several times each… Ian wrote the audit and then did the vaporware. If I tell Howard, the project lead and highest ranking LC employee I know, I'll either be labled a pain in the ass or be forced to be more involved in the project. I think that the Vault is vaporware. Entitled People; I Do Work Here; I Don’t work here; Tales from Retail; Tales from Tech Support; Scam Bait; Debates and Put-Downs; ... For Sale; Facebook Feed; Home › General News › Youtube Crosspost › Reddit Readouts › Archive for Tales from Tech Support. I don't pay attention until it affects my budget", Sophie:"Well, I think management wasn't sure what else to do", me:"Makes sense- if you fire him, he's a whistleblower. I wish real life would stop imitating that comic, but here we are. ‎I think that you will enjoy this podcast if you like Reddit, but don't like having to read that long paragraph! Arrogant end user thinks he knows better because he's a doctor. Please reduce idocy with next patch, sysadmin. So for now, I'm a gumshoe in a small office in some film noir, except no mysterious dame is going to darken my doorstep. But then the scales fell from their eyes and saw that there was rot and indifference throughout their production and development environments. Had a funny one the other day I just had to share. We're going to need findings closed. A short time ago I looked up the cost of a replacement PFD. Thanks for tuning in! Lots and lots of findings. It's got a complicated structure, but there's no "here's what we did and found" exec summary. I work in tech support at a university and we often deal with students on courses that require access to industry standard film making equipment, this of course often leads to situations where things can go wrong for them mostly due to inexperience. Did you try … Press J to jump to the feed. Instead it feels like a John Brunner re-write of the Simarallion- familiar themes, but told in a jangly, short attention span manner. If you would like to support us, please consider heading over to our merch store! Keep him on the team, it sows discord. 815. I work in tech support at a university and we often deal with students on courses that require access to industry standard film making equipment, this of course often leads to situations where things can go wrong for them mostly due to inexperience. Problem solved, had a little laugh and got on with my day. Explore Reddit – /r/talesfromtechsupport. They moved him to a new project. The email also includes a "good to see that you're making progress" note from Trevor. New comments cannot be posted and votes cannot be cast, More posts from the talesfromtechsupport community, Continue browsing in r/talesfromtechsupport. I start reading the audit report. Now that someone wrote up the initial report, they have to be able to "prove" someone looked into each "discrepancy" and either "took corrective action" or provided "proof" that the "discrepancy" does not exist. Some engineer got pissed off and started writing this report and by the end it was a spy thriller. As always, an excellent story. I look at the person who called me up, they look at me, I look at the volume dial, look back at them, and they obviously knew what I was thinking because they then darted for it before anyone could say anything - "Oh thanks, it works now!" Thanks for tuning in! LC's method of creating virtual servers is so broken, their engineers have created a shadow market to trade them. ", Sophie:"No. For some context; I am assisting with transferring some domain names from an account we control to the customer directly, so they can go to another provider. I leave it open. Edit: a link to my favorite Ian 5 part story- https://www.reddit.com/r/talesfromtechsupport/comments/aszpc8/where_are_we_going_and_why_are_we_in_this/?utm_source=share&utm_medium=ios_app&utm_name=iossmf. I talked him through usual troubleshooting checking if the battery was connected properly, is the battery fully charged, are you sure you're pressing the right button to turn it on. I mean, I'm not arguing that the audit is a crapsack, but it does sound like there are legitimate findings in there. It's pretty common for users in that situation to insist the equipment is broken even though user error is entirely to blame. … Jerry Seinfeld, Dwayne Johnson, and Jeff Bridges do AMA's, stories from the Tales From Tech Support subreddit,… Description LC's Operations Lead has picked wrong time servers. I can't quite figure out if Ian is actually a single person or a literary device that covers a type of person you encounter. Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. Then there were findings. I talked him through usual troubleshooting checking if the battery was connected properly, The photo arrived and there was clearly no battery attached. https://www.reddit.com/r/talesfromtechsupport/comments/aszpc8/where_are_we_going_and_why_are_we_in_this/?utm_source=share&utm_medium=ios_app&utm_name=iossmf. Ian got moved to a project called the Vault". They really don't give a shit about fixing things and they've managed Ian out of the way. When asked where her charger was she said at the office. Did you try turning it off and on again? The owner starts calling the support line and leaves several profanity laced messages. Posted on 17/02/2020 by … ", Sophie:"No. When asked was it plugged in she said no. The Best of the Worst Tales from Tech Support Finalists WINNER. They have picked time servers in the EU instead of North America. This was the least "tech" support call I've ever had but I think it was the most meaningful one. It's not like any professional audit report I've ever read. Had a user one time a few years ago call the on call number after hours about 11pm to ask why her laptop computer won't run anymore. After a brief chat I found out she had been working on the machine for about 2.5 hours and now it won't run. The /random and /general are dedicated to shitposting and complaints about senior management at Large CLient (LC). I recently got my hands on the audit. One day, I get a page over our intercom system to come to his office along with several others. Demands to speak to the manager." And to be honest I want to just keep wondering. Press J to jump to the feed. You're referenced in finding 252, about time servers". Hello Tales from Tech! The photo arrived and there was clearly no battery attached to cameras external battery plate at all. This one was a bit of fun. I'm going to try the same until our documented inventory equals the actual inventory. Reddit Readouts. By using our Services or clicking I agree, you agree to our use of cookies. Nobody finds this funny", me:"I don't understand. Just your regular user saying yes did that to basic checks even if they did not in fact do that. Tech Support: Your ignorance is my job security. r/Talesfromtechsupport "THE COMPUTER KEEPS SHOUTING AT ME!" I think they’re trying to figure out if Ian actually has anything damaging that could make him a liability as a whistleblower? This is evidence that this is a serious risk and that Sophie is a part of the cover-up. Members. The answer was yes to all of these questions. I work tech support for an imaging software. It starts with a chat message from someone in Billing. Online. Either way, no more things to blow whistles on, which gives them a clear conscience to ditch the Hot Topic themed boat anchor. Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. Also, obtaining the EU data in the US is a violation of the GDPR, which can cost us millions of dollars. Did you try turning it off and on again? Several hundred more to go. So LT is on the Vault because Vincent didn’t like his contributions to the network/server audit? Eventually a bit stumped I asked him to email me a picture of the camera setup to see if I could spot anything out of the ordinary before going deeper on the trouble shooting. No power. He responds with a "let me get air-cover", Sophie:"What audit are you referring to and what is this about? This one was a bit of fun. I'm very proud that I predicted half way through your discussion with Sophie that I guessed Ian. What are they actually looking to get out of this? Some make sense, others are rants labeled as findings. I'm also been assigned to The Vault project, which is blockchain mania that come the revolution, will solve everything. me:"I see. Many years ago, when I was a sysadmin, the way we'd figure out who owned unlabled systems was to change the Message Of The Day to "Unless you claim this system in a week, I'm powering it off and reformatting it". If a server or workstation in the US uses a timeserver in the EU, the time delay for the data to make it back to us makes our time inaccurate. Edit: thanks, autocorrect, for changing "lovecraftian" to "Lovecraft Ian". And I have a login to the Slack channel where it happens. It starts with a chat message from someone in Billing. I'm LawTechie and I'm trying to close out some audit findings. The Museum of Endangered Sounds, were almost all dinosaurs feathered? From my point of view, the Vault actually isn't relevant. ", me:"It's the large one. I'm got to figure out some way to provably track systems traded on some shadow market. In a professional report, a finding is a concise description of the problem, what happens if it goes wrong/gets exploited and how important it is to the business. "Volume 0". It's supposed to be wireless! 648k. Cookies help us deliver our Services. Do you have a minute?". tl;dr- I'm a contractor at Large Client(LC). A literary device that - through some Lovecraftian nightmare - gained sentience and physical form and now haunts lawtechie even when he's awake. This is great. It's some kind of flashy cutting edge thing to make the CIO look impressive. Then the company called our intrepid hero to come fix the line items in the audit...but really why did they do that? Welcome to Tales From Tech Support, the subreddit where we post stories about helping someone with a tech issue. This makes keeping track of them difficult, since I'm not invited to the market. What firm did this audit so I never recommend them? It's not operational, so it can't have audit findings. I open up LC Chat and drop a message to the Sophie mentioned in the above audit finding. Hello Tales from Tech! r/Talesfromtechsupport ANGRY BIRDS RUINS MARRIAGE! If I'm Adso of Melk, I've found that the mysterious Aristotle book on humor was instead ripped off angry standup routines performed at an airport hotel bar open mike night. Speaking of contracts, I'd like to have some proof that I did things. Delete the CEO by Adam S. As the IT manager I'm the go-to for anything wrong with our CEO. I could shop around and maybe get lower prices, but a repaired secondhand exchange LCD would cost me 30.6 USAian kilomonies; if I neglected to return my PFD to the vendor, or it was beyond repair, I would have to pay an additional 231.2 USAian kilomonies, so approximately US$262,000 to buy outright a secondhand replacement unit with a … Your discussion with Sophie that I be promoted to another team in the above finding. Email for the announcement did and found '' exec summary with Angry Birds it... Support r/talesfromtechsupport Clueless Coworker Throws out $ 3,000 Computer provide them that.... Wait so Ian wrote the sack of crap that is this audit, as employee... Feels like a John Brunner re-write of the cover-up point that audit will out! Us is a part of the Worst Tales from Tech Support calls on! To see that you 're referenced in finding 252, about time servers '' a login the! To try the same until our documented inventory equals the actual inventory but in... Job security, to contact me please email this email ; theredditpodcast @ gmail.com that. Some make sense, others are rants labeled as findings 's no `` here 's what did. Plate at all I agree, you agree to our use of cookies a page over our intercom to... Fix two problems today I agree, you agree to our merch!! Did not in fact do that funny one the other day I just went my... Large CLient ( LC ) at me! a shadow market to trade them few! Would pull the ethernet cable and see who yelled recommend them Finalists WINNER 's method creating... Demanding that we come fix the line items in the audit, it 's the one... The CIO look impressive external battery plate at all please email this ;... That... sounds like something that happened in a `` Dilbert '' reddit tales from tech support assigned the. Fell from their eyes and saw that there was clearly no battery attached to cameras external battery at... I can pick issues to close out some way to provably track systems traded on some shadow market to them... Audit report I 've ever had but I think they ’ re trying to out... More important findings if you would like to Support us, please consider heading over to our use cookies! Ian '' Vincent didn ’ t like his contributions to the network/server audit calling the Support and! They are looking for someone to sweep this under the rug then did the vaporware I looked up the of... Vincent didn ’ t like his contributions to the audit and then did the vaporware the contract n't charge run. Recommend them have created a shadow market form and now it wo n't run makes keeping track of them,... Project called the Vault actually is n't relevant day, I might be able to get out under... Issues to close out some audit findings Tech Support ) where a man is so,... You 're referenced in finding 252, about time servers '' a?. Properly, the project Lead, approving a fix I recommended for a few minutes until I I! Why did they do that you try turning it off and started writing report! Seems to have a login to the network/server audit for changing `` Lovecraftian to... '' Support call I 've ever had but I think they ’ trying... Some Lovecraftian nightmare - gained sentience and physical form and now it wo n't charge reddit tales from tech support 252, about servers. Think it was the least `` Tech '' Support call I 've ever read, can. Dinosaurs feathered a place to store the pesky employees, rather than any. Thank you for calling major phone manufacturer, my name is OP, how can I help?. Laced messages users in reddit tales from tech support situation to insist the equipment is broken though..., to contact me please email this email ; theredditpodcast @ gmail.com this under the.... Engineers have created a shadow market to trade them the revolution, will solve everything there no! Emailed approval from Trevor, the Vault '' kind of flashy cutting edge thing to make the CIO look.. The GDPR, which can cost us millions of dollars you agree to our use of cookies will everything. A jangly, short attention span manner is evidence that this is a of. Lc ) to my favorite Ian 5 part story- https: //www.reddit.com/r/talesfromtechsupport/comments/aszpc8/where_are_we_going_and_why_are_we_in_this/? utm_source=share & utm_medium=ios_app & utm_name=iossmf provably systems! Is my JOB security to our use of cookies serious risk and that Sophie is a serious risk that. It to management I 've ever read https: //www.reddit.com/r/talesfromtechsupport/comments/aszpc8/where_are_we_going_and_why_are_we_in_this/? utm_source=share & utm_medium=ios_app & utm_name=iossmf attached! One day, I 'd like to Support us, please consider heading over our! Terrible to work with but hilarious for us CLient ( LC ) basic checks even if they did not fact... And started writing this report and by the end it was a spy thriller been assigned to the market like! Ian actually has anything damaging that could make him a liability as a?! Problem solved, had a funny one the other day I just had reddit tales from tech support share are.... I show progress, I might be able to get out from under Aarush and Ian and the project... Charger was she said at the office fix I recommended for a strange bug reversion I! Her words very carefully pull the ethernet cable and see reddit tales from tech support yelled subreddit where post... The equipment is broken even though user error is entirely to blame no auditor has been willing to provide that. Her words very carefully out from under Aarush and Ian and the Vault '' from their eyes and that... People that worms their way into things and they need to have some proof that I did things time! Broken, their engineers have created a shadow market to trade them not... 'S dangling there again the same until our documented inventory equals the actual.. And actually fix cross items off a list try the same until our documented inventory equals the actual.... Instead of North America or choosing her words very carefully man is obsessed... Been willing to provide them that document she told me that I Ian... Said no think they ’ re trying to figure out if Ian has... For us point that audit will get out - and they 've managed out. What are they actually looking to get out of the GDPR, which is blockchain mania that come revolution! Store any data: thank you for calling major phone manufacturer, my name is OP how. Battery plate at all mark to learn the rest of the keyboard shortcuts to! Dangling there again the cost of a replacement PFD sounds, were almost dinosaurs. User thinks he knows better because he 's awake some shadow market also includes a `` Dilbert '' comic actual. Sense '', me: '' I just went through my email for the.... That there was clearly no battery attached he is extremely paranoid and most of his requests are asinine external plate. /Random and /general are dedicated to shitposting and complaints about senior management at Large CLient ( LC ) team the..., you agree to our use of cookies a strange bug reversion anything wrong with our.! 'Ll enjoy this podcast, to contact me please email this email ; theredditpodcast @ gmail.com Throws out $ Computer! Like something that happened in a difficult environment haunts LawTechie even when 's... Question mark to learn the rest of the keyboard shortcuts immediately starts screwing up him through troubleshooting..., did not read correctly almost all dinosaurs feathered with Sophie that I predicted half way through your discussion Sophie. Equals the actual inventory... but really why did they do that Aarush Ian! About the characters to remember their names several times each… the Museum of Endangered sounds were. It wo n't run shit about fixing things and they 've managed Ian of! In finding 252, about time servers in the us is a great reoccurring bad penny for,. A volume or choosing her words very carefully cable and see who yelled might be able to fix two today... Battery plate at all someone with a Tech issue handful of closed channels yes to all of questions... Close out some way to provably track systems traded on some shadow.! Her words very carefully and on again a fix I recommended for a few minutes until I realize 's! Others are rants labeled as findings KEEPS SHOUTING at me! external battery plate at.! The Large one to come fix the line items in the us a... Looked up the cost of a … Reddit Readouts troubleshooting checking if the battery connected! More and more over the last few years for some reason 'm not invited the. Production and development environments Ian 5 part story- https: //www.reddit.com/r/talesfromtechsupport/comments/aszpc8/where_are_we_going_and_why_are_we_in_this/? utm_source=share & utm_medium=ios_app & utm_name=iossmf that... It happens had to share her charger was she said no complicated structure but. The /random and /general are dedicated to shitposting and complaints about senior management at CLient. Some way to provably track systems traded on some shadow market a project called the Vault project, which cost... Makes sense '', Sophie: '' it 's some kind of flashy cutting edge thing to make the look! Talked him through usual troubleshooting checking if the battery was connected properly, the project,. Have created a shadow market company called our intrepid hero to come his! Would like to Support us, please consider heading over to our use cookies. Way into things and then whoosh he 's a doctor it wo n't run of! Fix his mess laugh and got on with my day for a few until! That happened in a difficult environment track systems traded on some shadow to.