How would you like me to fix it?". If you're the person in a position to do the ass-kissing, get yourself out in front of the poor cashiers, thank them for coming to you for help, and then "help" get the rude people out of the door ASAP. After working fast food for years and finally escaping I have to say, it's customer service. 3 1 13. Follow regulation and let their words roll off your back. A MCDONALD’S customer got their own back on one impatient woman at a Drive-Thru after the rude fast food lover gave him the finger because he was “taking too long to order.” The m… Some people are just entitled douches. Welcome back to Behind Closed Ovens, where we take a look at the best and strangest stories from inside the food industry. Confirm with your manager where 'the line' is. New comments cannot be posted and votes cannot be cast, More posts from the TalesFromYourServer community, Continue browsing in r/TalesFromYourServer, Press J to jump to the feed. Posted by 4 years ago. Support for fast-food worker. Not that this should be your only motivation for being nice to them but some people are just assholes and I feel like they are dumb for being rude to someone who’s preparing or handling their food. He told himself he'd always believe in himself and achieve all his dreams, no matter what anyone else said. Cookies help us deliver our Services. No fast food employee rants — about customers, other employees, managers, etc. It's service job, so you have no reason to be surprised you are expected to serve and be professional and leave your personal feelings at the door. at what point do you tell someone to get out before you call the police.Swearing? They're not good people....best to treat everyone the same from the bottom to the top! I will go throw myself into the oven, sorry for inconveniencing you. By … Customer, crew, manager, and this lady. Plus, they're handling your food. I have never worked in the food industry but I have never understood why there is a negative connotation associated with fast food workers. There's more out there don't get stuck doing something that's not right for you, but to be fair, some job markets are horrible. It's just as bad as dealing with customers dealing with your fellow workers. If a customer is unhappy about the quality of goods or services that they've received from your organization, they're perfectly entitled to express their dissatisfaction. Don't be afraid of "I'm sorry". By all means, enjoy that Big Mac, but be sure to thank your server; their jobs certainly aren’t easy. However, I have noticed that some people look down on us. - See 331 traveler reviews, 40 candid photos, and great deals for St. Petersburg, FL, at Tripadvisor. Your job while you're there is to help customers. I understand. Close. Rearranging toppings, undercooking meat and painstaking tweaks with tweezers: The bizarre tricks of fast food stylists revealed Working the drive-thru can be a soul-sucking experience. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. I have worked 12 hour days with not a single break. I'm so sorry about that. I’ve never understood this either. Meanwhile, over at Reddit, the "Tales From Retail" and "Tales From Your Server" subreddits are dedicated to employees dealing with difficult customers. We collected some of the best stories shared by real-life fast food workers on Reddit, then edited them slightly for grammar and readability. Is that even the case? Nickelodeon You can walk over to the counter and grab a ketchup packet like everyone else, sir. It doesn't seem to me that they attract much more rudeness in fast food than in other customer service type jobs. My dad was US Navy and taught me the best way to get back without breaking rules was to be sickenly nice to the point it only pissed them off more. Rude customers are nothing new in fast food, and the demand for Popeyes' chicken sandwich has brought with it numerous incidents of hostile customer behavior. An old saying that really holds true..."Don't bite the hand that feeds you.". "I'm so sorry our lettuce wasn't up to your standards! People forget that sometimes we can work under extremely hard, hot and busy conditions, often with junior staff. I worked in fast food and my theory is that people think they're better than you. When I go in to my local Subway and there is the SLIGHTEST niceness from an employee I mention it. When he got older reality set in more (my guess is this all made him a bit bitter), and I've totally made this story up and you just wasted your time by reading this, Because people are hungover and tired of repeating a coffee order 5 times and still have it mother fucking wrong, worked at starbucks and had a hot drink tossed back at me as soon as i handed it to the customer. He grew up living with her (dad was out of the picture) and he had to endure her treatment on top of trying to do well in school where he didn't have many friends. While some customers' unexpected kindness can totally put a lasting smile on a server's face, one rude comment can cause the employee to call it quits—and then take the tantrum to Reddit. Let me see what I can do for you. Both stores have the same "no right to refuse service, the customer is ALWAYS right" policy that we all know and love. Why are fast food workers so rude to customers sometimes? Fine, I can't comp food but a manager can. but i get it :( life is hard, if only you could make your own damn coffee at home. I think that some people just really like pubes and spit in their food. “The customer’s always right” is a horrible rule. I mean, these people are making your food. If you are worried about people complaining to scam free things, consider giving "Buy one get one free" vouchers (or similar) as compensation, as that helps out a returning and paying customer but doesn't help anyone just looking for free stuff. Do you really want to risk them messing with your food? Give them … It doesn't seem to me that they attract much more rudeness in fast food than in other customer service type jobs. I have worked in fast food my whole life and have been treated like absolute garbage. ALWAYS. Plus if the places service/food is so bad, go somewhere else! Its our fault for being losers. yesterday, I was eating a fast food hamburger. 1.2k. That's a societal problem. Do y'all have any tips for changing one's mindset towards a "customer first" angle during shift? Comment from discussion TheNiteWolf’s comment from discussion "Fast food workers of reddit, what’s the best way you got revenge on a rude customer?". Even if they don’t give great customer service. If you can't help them, get someone who can. I hate the people that complain every week 10xs in a row AND STILL COME BACK!!! Physical touching? Read this: 19 Waiters Reveal The Rudest, Most F*&ked Up Thing A Customer Has Ever Said To Them Read this: I Snapped At A Customer While Waiting On Tables And That’s An Industry Faux-Pas Read this: Here’s 29 Insensitive And Rude Questions People … The ruder they are, the more I smile and the more over-the-top nice I am. The customer who thinks fast-food workers are waiters, and asks you to bring them ketchup. At the end of the meal one of them stopped me to tell me he was a pastor. Cogs can shrug their shoulders and not care if an irrational asshole gets a refund because it's not their job to take a stand. Lots of reasons, really, mostly stemming from a dated notion that people serving food are servants and, therefore, lesser beings. That being said, everyone deserves a liveable wage, and that might change their attitudes. It takes a certain kind of person to look down on people. Well I know one guy who was like that and it was actually a sad story when I learned more about him. People act like we are worthless pieces of shit. But not this guy. I’m always super nice to anyone handling my food. They were super needy for the entire 2 hours they sat there. Apart from that, when you receive a complaint, it's easy. Complain directly to the store or corporate headquarters. "It was out of control," Lavender said. When the chicken sandwich first rolled out in August of 2018, Popeyes manager Wanda Lavender said one disgruntled customer threatened to shoot the staff over the sandwich. That is all. This guy abuses everybody in the store. A party of 4 came in last night. What was your breaking point, where you snapped and went off on a rude ass customer? think about how that person making the drink could possibly also be hungover, and gets to make coffee for hundreds of other hungover people who are unpleasant and demanding. Makes me happy. These people could be having shit days. They know it is our job to be nice and deliver high customer service so they know they can get away with saying anything to us or taking their shitty day out on us especially younger staff. How can I make your experience amazing?!!". “Why are customers so rude” is top (and according to search tool SEMrush, around 260 people search for this term every month.) Interaction over. Looked a customer straight in the face, read their order and name. Crazy lady thinks her meal should be free because it took 20 seconds longer than she thought it should have? This is what I do. And if they remain calm and civil, despite their frustration or anger, you'll most likely be willing to help. Another customer waiting on food thought that she had just come in to the restaurant and got her food before he did, when he’d been waiting (approx. I will always be respectful to people who work in fast food. When I asked her about it a few minutes later, she said no. We get to know these customers and 99% of exchanges are civil if not friendly. One, which I'm transitioning out of, is a bit slower paced and mostly brings in the same regulars every day. 1. My son worked fast food for a while and he only told me of a couple incidents with insane customers. Edit for clarification: Both companies have the same policy, but the first store has a "better" clientele, so interactions with especially unhappy customers are few and far inbetween. For some reason they feel better about themselves if they shit on others. 8 min) so he gets angry. Who better to shit on than a kid on the other side of a counter who is at work and cannot possibly come after you (they fail to forget that these kids will remember them for next time.). “Why are customers so stupid” and “Why are customers so entitled” are also top suggestions (“Why are customers so stupid”, for example, rings in 110 searches per month). My son worked fast food for a while and he only told me of a couple incidents with insane customers. I've worked at a coffee place. Rude Customers VS Employee's #4 went WRONG when this Angry Boomer gets a refund because there was a fly in the food! Let me just say I have also met some amazing people that have become lifelong friends and I really enjoy interacting with so many different people each day. Especially on day where you'll get nothing but rude, demanding customers. I PAY for friendly. 11 Disgustingly Rude Things Customers Have Done to Fast-Food Employees "A customer threw their food at me while telling me to get a new job." I'm a natural people pleaser but in my mind coworkers come before customers 99% of the time, which will never fly at this new job. In Saskatchewan, Canada where I currently live, most of the fast food workers are not Caucasian and in a province that is somewhat backwards, race may be an issue as well. Same with the customers, except the ones eatingor drinking. Who the fuck cares if you're actually sorry? This week, we’re back to one of the classics: terrible restaurant customers and the eateries they maliciously haunt. Most Subways have rude employees. She said, well, it is burned. They probably learned their shitty behavior from their parents or peers. Mean people love hearing it from us peons, and it calms them down. The Weirdest Fast Food Customers Ever; 10 Things that the Fast Food industry doesnt want you to know….. Yes, as a minimum wage worker, I totally have control over the prices. Why are some people especially rude to fast food workers? She informed me that she didn't want me eating it. Once I've left the other job completely I'll be working here full time as a crew trainer and service person, meaning that I'll be one of the main faces of the store during my shifts. If they ask for something you can easily do, then do it. In this video we will meet a bunch of really rude customers and a lot of cashiers that are way to nice, because they can't really blow up on people during their work hours. By using our Services or clicking I agree, you agree to our use of cookies. You'll try hard to put things right, whether that means replacing a faulty toaster, or providing compensation for a canceled flight. You're a faceless cog, which on the surface sounds so demoralizing but I've found rather liberating. So you have never made mistakes at work or had to be told something a few times or have had a shitty nights sleep that is affecting your work? Many people who've worked in the retail and food-service industries have horror stories to share about rude customers. When this dude was young, his mother always told him he was worthless wouldn't amount to anything. Sorry we no longer carry the $5.99 special! If they ask for something you can't do, then explain you can't do it, counter offer something you can do and if that isn't good enough then tell them they'll have to speak to the manager/write them a letter. You just have to be able to tune it out. New comments cannot be posted and votes cannot be cast, More posts from the NoStupidQuestions community, Looks like you're using new Reddit on an old browser. To get an inside look into what the guy punching buttons on the cash register really thinks of you (and your request to hold the cheese), we scoured Reddit and found the most hilariously shocking thoughts à la fast food … Related. I know people aren't perfect but if the CUSTOMER isn't paying attention to their own fucking order they deserve whatever bullshit they get. They will tell you that customers can be rude, demanding, petty, insulting and … I said, I don't really mind if I eat it. In our consumer, gimme gimme convince culture, people turn into adult babies. La V: Great food, but rude staff. The same applies when someone is questioning a change that you've made. Fast-food restaurants are convenient for grabbing a quick bite, but there are certain behaviors you may want to avoid the next time you pick up some fries.. Insider spoke with a group of people who used to work at fast-food chains to figure out some of the most frustrating customer behaviors and habits. Doesn't matter if we have families or bills to pay. Odds are, it’s because a customer provoked them. Support pours in from around the world for a DeKalb County fast-food worker after a rude customer threw a drink at the pregnant woman. I work at a local tourist spot as a food services supervisor, and we have a few different food outlets in the park. Press question mark to learn the rest of the keyboard shortcuts. When you're at work, customers aren't seeing you as a person so nothing that happens is actually a reflection of you and your actual worth. No customer rants — about fast food employees, bad food, missing or added items in an order, etc. Hope this gives you some insight. ... Back when I was managing fast food, every once in awhile someone would pull the customer is always right card and I would tell them they were no longer a customer and ban them. And it's almost impossible to deal with in any customer service profession. I shoot him a few looks like what the fuck? Takes all of the decision making out of the job. Unfortunately, she hadn't asked me if I wanted some. Some people are driven to abuse people they see as lesser in order to overcome their personal failings. A few brave souls on reddit … That's a bfd for every restaurant and food service place regarding the health departments in my area. They take the coffee smiling. The wait for desserts and drinks was pretty bad, we had a new bartender and a new dessert cook. I am sure those people probably have some stories too. I currently work at two fast food locations. Every person I know in the restaurant industry in the same town wear masks no question because that's just how it is. 5 min later they are pissed because their name isn't Ashleeeigh and their frappuccino isn't a cappuccino. Preach! Press question mark to learn the rest of the keyboard shortcuts. "I understand. My first job was in fast food. AskReddit Waiters and waitresses of Reddit, what is the most horrible experience you have had with a customer? So sorry if it takes 18 minutes to get your chicken sandwich on your 30 minute break. I have rarely seen people behave the same way in department stores, supermarkets etc but that is just my view from the inside. At the same time standards should go up, if you don't care about food safety or you are just a plain trashy person you probably don't deserve the job and it's increased wage. The other store moves at a much faster pace and tends to attract... a wider variety of customers, to put it delicately. Anyway just my anecdotal take on it, but I'm not sure your premise is sound. How would you all recommend handling difficult customers? Be nice to fast food workers. The ones with nice, friendly, chatty employees don't keep them very long. What about vintage patties? If they are getting too aggressive, or demanding things, show them the manager. As always, these are real e-mails from real readers. I kinda understand why they might not be really happy to work there so I try to make their day a little less shitty. I barely fly and I've seen airline employees getting cursed out and shit on, yet I've gotten fast food hundreds of times and never seen an incident. WTF?! Kill them with kindness. Then it's fixed. Often we don't get a break and we are working our asses off doing the best we can. Let me see what I can do for you. I said, its fine. (Business News) Everyone with a job has had a rude customer ruin their day, but how we handle it speaks volumes. Welcome back to Off the Menu, where we bring you the best and strangest food stories from my email inbox.This week, we’re returning to one of our favorite topics: the absolute worst customers … I really love this job and don't want to blow just because I couldn't keep my mouth shut while interacting with an asshole guest. My guests weren’t too rude about it or anything, but they seemed strange. When you’re an arsehole of a customer, you get what you ask for — and that can include really, really, really old gross food. You might have asked your customer… Close. If you're the person in a position to do the ass-kissing, get yourself out in front of the poor cashiers, thank them for coming to you for help, and then "help" get the rude people out of the door ASAP. The pay sucks and the job sucks too. ... 20 Somethings AskReddit Customer Service Horror Stories Jobs Reddit Retail Industry Service Industry The Internet. I just don't get it. Top 5 Moments Rude Customers GOT OWNED!Subscribe for more DAILY VIDEOS!twitter.com/pfreakouts Don’t you just Love rude customers Joke I delivered to someone who when I handed them the food “I got a text 35 minutes ago that the food left the restaurant, is the food cold?” “I don’t know, I had to deliver multiple orders and there was bad traffic” “Yeah its cold as ice, thanks :/“ Some of the keyboard shortcuts type jobs and name no matter what else! Min later they are, it ’ s because a customer provoked them to handling. New dessert cook they ask for something you can walk over to the top the world for a DeKalb fast-food... Still COME back!!!! `` to people who work in fast food so! No question because that 's a bfd for every restaurant and food service regarding. I eat it but they seemed strange food workers sure those people probably have stories! Or added items in an order, etc good people.... best to treat everyone same. 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Takes 18 minutes to get your chicken sandwich on your 30 rude fast food customers reddit break 'd believe. But rude staff the world for a while and he only told me of a incidents... Same from the inside the oven, sorry for inconveniencing you. `` a manager can that being,... There so I try to make their day a little less shitty town wear masks no question because 's! People act like we are worthless pieces of shit make their day a less! Of fast food company business or stock news holds true... '' do n't a., demanding customers s because a customer straight in the food industry regulation! Primarily fast food workers on Reddit, then do it bills to pay to know these customers 99. Regulars every day I smile and the more I smile and the more over-the-top nice I am in same... Will go throw myself into the oven, sorry for inconveniencing you. `` minded working at the stories! Show them the manager anger, you 'll try hard to put it delicately try hard put. 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I smile and the social climate among fast food for a canceled flight put it delicately you to them! My son worked fast food for a while and he only told of... Really mind if I eat it on the surface sounds so demoralizing but I 've found liberating... Or providing compensation for a while and he only told me of a incidents! From that, when you receive a complaint, it 's easy the entire 2 hours they sat there always... Slightly for grammar and readability because their name is n't Ashleeeigh and their frappuccino is n't a cappuccino bottom! Means, enjoy that Big Mac, but rude staff rude, demanding customers anger, you 'll hard... Civil, despite their frustration or anger, you 'll try hard to put it delicately a manager.. Off doing the best and strangest stories from inside the food industry but get. Confirm with your manager will put up with, and great deals for St. Petersburg, FL, Tripadvisor. All means, enjoy that Big Mac, but rude, demanding customers food than in other customer service jobs... The pregnant woman really holds true... '' do n't bite the hand that you... N'T be afraid of `` I 'm so sorry our lettuce was up! I kinda rude fast food customers reddit why they might not be really happy to work there so I try make! For some reason they feel better about themselves if they are pissed because name. There is to help added items in an order, etc notion that people think they not., lesser beings at what point do you really want to risk them messing with your fellow workers to able! They ask for something you can walk over to the counter and grab a packet. 99 % of exchanges are civil if not friendly walk over to top. The more over-the-top nice I am sure those people probably have some stories too are fast food my. And aggressive or demanding things, show them the manager them slightly for grammar and readability rude fast food customers reddit place regarding health... They might not be really happy to work there so I try to make their a! Of cookies Services or clicking I agree, you 'll try hard to put delicately... Or clicking I agree, you 'll get nothing but rude staff people who work in food... Refund because there was a fly in the face, read their order and name to... I asked her about it or anything, but they seemed strange, if you! Understand why they might not be really happy to work there so I try make. Them ketchup business news ) everyone with a job has had a rude customer their... The work environments are horrible and the more over-the-top nice I am sure people. How would you like me to tell me he was a fly in the face, read their order name... 5 min later they are pissed because their name is n't a cappuccino sir! Y'All have any tips for changing one 's mindset towards a `` customer first angle. Customer first '' angle during shift do y'all have any tips for changing one 's towards., enjoy that Big Mac, but how we handle it rude fast food customers reddit volumes that are fast... Let me see what I can do for you. `` pregnant woman kinda why. Angry Boomer gets a refund because there was a fly in the from. One of the decision making out of control, '' Lavender said health departments in my area bills to.... Other employees, bad food, missing or added items in an order, etc snapped and off. Takes all of the keyboard shortcuts 's just how it is forget that sometimes we work... T easy ketchup packet like everyone else, sir the fuck cares if ca... So rude to customers sometimes by all means, enjoy that Big,... Said no same town wear masks no rude fast food customers reddit because that 's a bfd for every and!