To check the type and status of your connection, open the Main Menu, scroll to the right of the screen and select the question mark , and About . That is wonderful. Once your device is recognized by MyDrive Connect, the message “ Update your GO the easy way ” is shown and you can start the updates through the menu on your device. ‎Offline Navigation, Online Experience Stay updated: - Maps À La Carte: Save mobile data with offline maps. Please try again later. To connect to a Wi-Fi network, switch on your device and do the following: Alternatively, you can use your computer’s internet connection. "Oops Something went wrong. Only a factory reset can solve this. A soft reset is the solution to this problem. Keep me logged in. The installation starts. If you are getting the error message while you are trying to update your device or log in to MyDrive, you need to check that your device has a proper connection. More info at. At-a-glance performance information to help you achieve your fitness goals. Post a question to our community and get a response from our expert users in just 45 minutes! i emailed them and they sent a password reset email immediately. Get all the details of your device in the user manual. Sometimes when trying to login with your TomTom account on your Wi-Fi device you might see one of these messages: "We are having trouble accessing TomTom services. Use the search bar or select a category to browse our articles. - Weekly Map Updates: Helping you steer clear of blocked roads and stay within speed limits, even when you are of… *Monthly subscription fee applies after - £2,99 per month. Help videos are available on our official YouTube Channel. That's when I knew the situation was ominous. I believe tomtom support of recent is much more receptive to emailing. That worked. The app's maps are customizable, based on what you need and when - you decide! To update software, maps, or speed cameras on your device, you should be connected to a Wi-fi network. You can cancel at any time. ", "Oops Something went wrong. Finally, if you want to sync places, destinations or routes from MyDrive to your device, you need to be connected through either Wi-Fi, a built-in SIM card for your device or through a paired smartphone, depending on your device. Welcome to the TomTom Forums - we're the largest TomTom Forum on the net, full of expert advice and handy resources. Keeping your device updated, general information & troubleshooting tips. In this case you need to have MyDrive Connect installed on your computer. See INSTALLING MYDRIVE CONNECT for more information. For a better, safer experience, please use a different browser or, //theme.zdassets.com/theme_assets/9171351/ad7d346ee9efb22f886435733fafa31414bbc554.css, //theme.zdassets.com/theme_assets/9171351/3a97b69eb17d94d10692a76c5b70f4f9e9d7554a.css, //theme.zdassets.com/theme_assets/9171351/d4146dd16f946bfa464d783f933cc04847371cf8.css. Copyright © 2020 TomTom International BV. Talk to Bongo The TomTom Digital Assistant Get in touch Contact us Live Chat Chat is currently closed. That’s why we use cookies to improve our sites, to offer information based on your interests and to interact with social media. Please try again.". Our support … Recent Tomtom GPS questions, problems & answers. That’s why we use cookies to improve our sites, to offer information based on your interests and to interact with social media. All rights reserved. All you need to know about managing your account and orders. HOW DO I PERFORM A FACTORY RESET ON MY DEVICE? Scroll to the right of the screen and select Settings, Enter the login information for the Wi-Fi network and select. Create account Login. Help videos are available on our official YouTube Channel. Create a TomTom account. For a better, safer experience, please use a different browser or, //theme.zdassets.com/theme_assets/9171351/ad7d346ee9efb22f886435733fafa31414bbc554.css, //theme.zdassets.com/theme_assets/9171351/3a97b69eb17d94d10692a76c5b70f4f9e9d7554a.css. password. TOMTOM will stop updating the maps on at least 32 different sat-nav models, sparking fury among customers. Email address. At TomTom, we’re all about helping you get around. Heads up - Internet Explorer is no longer supported, Your browser is outdated, meaning it's incompatible with our website and exposes your computer to security risks. Connect the device into the computer and go to the "Delete App" file. To do a factory reset you need to force your watch into recovery mode. Scroll down to see your connection status. At TomTom, we’re all about helping you get around. If the device is stuck on the start up screen, it is most likely an issue of corrupt software, or the TomTom application is not formed on the device. Tips on how to get the most out of your TomTom devices. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media. Sometimes when trying to login with your TomTom account on your Wi-Fi device you might see one of these messages: "We are having trouble accessing TomTom services. How to fix a Go 920 where the screen displays a legal notice when an address is tapped in? More info at. Hopefully TomTom can figure out its niche and be successful. Over all i think of recent is tomtom is more receptive to emails. TomTom GO and TomTom NDS problems I have TTGo 1.18.1.2169 installed on a Galaxy S8+ and the same app plus the latest NDS version installed on an old HTC and neither are showing traffic problems [Login or Register to remove this advertisement] This will depend on the model of the device. Chat is open between 09:00 and 17:30 BST. If you get this error message the first time you’re using your new Wi-Fi device, it can be resolved with a reset. If you're OK with this, you can continue using our sites. Copyright © 2020 TomTom International BV. Click Create account and register device to create a new TomTom account. Forgot password? If this does not work then the software will need to be reinstalled. Telent’s Rail Business decided to implement a Webfleet solution consisting of a LINK GPS tracking box with 10-second positioning, paired with a PRO series driver terminal with 2-way messaging and LIVE Services including TomTom Traffic into 91 of their vehicles. In order to fix this problem, first try to reset the device. See: HOW DO I PERFORM A FACTORY RESET ON MY DEVICE? Learn how to update and manage your TomTom apps. Free expert DIY tips, support, troubleshooting help & repair advice for all Tomtom GPS products. I think they mean the email and password registered for their TomTom Account Plug the TomTom into your computer using the USB cable. If you get one or more User Account Control messages, click Yes . Login Cancel. If TomTom Sports Connect crashes when you connect your watch, there is a problem with the TomTom Sports Connect settings stored on your watch. At TomTom, we're all about helping you get around. The company issued a statement warning sat-nav … Follow the check out steps and directions will be given to install the selected maps using TomTom’s special software which is either TomTom Home or myTomTom. TomTom was an extremely fun job at first, but more and more I heard people around me say "I didn't realize TomTom was still in business." Heads up - Internet Explorer is no longer supported, Your browser is outdated, meaning it's incompatible with our website and exposes your computer to security risks. And yes tomtom got back to me in a timely manor. This is due to increase to a … Get all the details of your device in the user manual. Please try again later." Post a question to our community and get a response from our expert users in just 45 minutes! All rights reserved. Please join our friendly community by clicking the button below - it only takes a few seconds and is totally free. You'll be able to ask questions about your TomTom device or chat with the community and help others. Registering, updating & troubleshooting issues with your sports product. View your pace, distance and other metrics in graphs and on the map. New user? The last time I tried to log in to my account i was locked out. Accept > Decline Tomtom support of recent is much more receptive to emails need and when - you decide register device Create... Us Live Chat Chat is currently closed few seconds and is totally free using., updating & troubleshooting tips think of recent is TomTom is more receptive to emails is solution. The map this will depend on the map, to offer information based on you. & troubleshooting tips TomTom GPS products Wi-fi network please join our friendly community by clicking the below. For their TomTom account over all i think they mean the email and password registered their! A go 920 where the screen and select tips on how to fix a go 920 where screen! 'S maps are customizable, based on what you need to have MyDrive connect installed your. To Create a new TomTom account we 're all about helping you get around them and they sent a reset! This will depend on the map login information for the Wi-fi network the.! 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Pace, distance and other metrics in graphs and on the map our.. Its niche and be successful cookies to improve our sites, to offer tomtom login problem... Of the device software will need to have MyDrive connect installed on interests! Tomtom, we ’ re all about helping you get around App 's maps are customizable based!